Right of Withdrawal Policy
In accordance with the Italian Consumer Code (Legislative Decree 206/2005) and the EU Consumer Rights Directive, you have the right to cancel your purchase within 14 calendar days from the date you receive the goods, without providing any reason.
You may withdraw from the contract within 14 days from the day you — or a third party designated by you (excluding the carrier) — takes physical possession of the goods.
To exercise your right of withdrawal, please send us a clear written statement via email, postal mail, or any other durable medium.
While not mandatory, you may use the sample cancellation form provided below.
(Use this form only if you wish to withdraw from the contract)
To:
CORA SRL
Email: info@nowstorum.com
I hereby notify that I am cancelling my contract of sale for the following item(s):
Ordered on (date): _____________________
Received on (date): _____________________
Customer Name: _____________________
Customer Address: _____________________
Signature (only if sent by post): _____________________
Date: _____________________
Upon receiving your cancellation notice, we will issue a full refund within 14 days, including standard delivery costs (excluding any extra charges for express or non-standard shipping).
Refunds will be processed using your original payment method, unless otherwise agreed. You will not be charged any fees for the refund.
Goods must be returned within 14 days from the date you notify us of your cancellation. The return will be considered on time if the products are shipped before the 14-day deadline.
Returned items must be unused, in original condition, and in their original packaging. Unless the return is due to an error on our part, shipping costs are your responsibility.
The right to cancel does not apply to:
Custom-made or personalized items
Sealed goods that were opened and cannot be returned for health or hygiene reasons
Perishable or time-sensitive items
Software, audio, or video recordings once unsealed
Newspapers, magazines, or similar publications
Returned products must be:
Unused and undamaged
Returned with original packaging, tags, seals, and any included accessories
If the product has been handled beyond what is necessary to assess its nature or functioning, we may deduct an amount from the refund to reflect the reduction in value.
Please package all items securely to avoid damage during return shipment.
For any questions about cancellations, returns, or refunds, please contact us at:
CORA SRL
Email: info@nowstorum.com
VAT Number: IT00496220229
Viale del Lavoro 3 – 38068 – Rovereto (TN), Italy
As the customer, you are responsible for any reduction in the value of returned goods resulting from handling that goes beyond what is necessary to determine their condition, characteristics, or functionality.