Warranty Replacement
All electrical products purchased from CORA SRL are covered by a 2-year standard warranty, starting from the date of delivery.
Customers who have selected the optional 1-year extended warranty will benefit from a total coverage period of 3 years.
If an electrical component fails due to a manufacturing defect within the warranty period, we will replace the item at no additional cost.
This warranty does not apply in the following cases:
Any form of physical damage
Normal wear and tear from regular use
Issues resulting from misuse, incorrect installation, or improper handling
To initiate a warranty claim, please contact us by email at:
info@nowstorum.com
You will receive an automatic confirmation. Please reply to that email with a short video clearly showing the issue (e.g. the product not turning on, not charging, or malfunctioning during normal use).
If you are unable to provide video evidence, we may request that the item be returned to our facility for inspection.
Please note:
Return shipping costs are the customer’s responsibility
Cash-on-delivery (COD) returns are not accepted under any circumstances
Only claims that fully comply with the warranty terms and reporting conditions will be reviewed and processed
For complete details, please refer to our Terms and Conditions and Cookie Policy, available in the footer of our website.
CORA SRL
VAT No.: IT00496220229
Address: Viale del Lavoro 3
38068 Rovereto (TN), Italy